Knowledge Base

STOP 0x0000005c on Multi-Processor Computer During Setup

Article ID: 136781

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 3.51
Microsoft Windows NT Server 3.51

This article was previously published under Q136781

SYMPTOMS

During the installation of Windows NT 3.51 on a multi-processor computer with a single processor, the following STOP Message appears:

STOP: 0x0000005c
HAL NO RTC DEVICE INTERRUPT

CAUSE

This problem occurs when the Windows NT version Setup program calls the computer BIOS to obtain computer configuration information. On several computers, the BIOS returns invalid information for the number of processors installed on the computer. Therefore the multi-processor Hardware Abstraction Layer (HAL) is installed instead of required uni- processor HAL.

RESOLUTION

To correct this problem, do one of the following:

Contact your computer manufacturer and request an updated BIOS

-or-
Press F5 during the portion of Windows NT 3.51 Setup that displays the following text:

Setup is inspecting your computer hardware

This forces Windows NT Setup to use the uni-processor Hardware Abstraction Layer (HAL).

NOTE: Selecting "Standard PC" (without quotes) for the computer type in

Custom Setup does not correct the problem.

Additional query words: prodnt trap 0x5c

Keywords: KB136781