Knowledge Base

OFF95: Can't Run Microsoft Mail from Microsoft Toolbar

Article ID: 136816

Article Last Modified on 8/17/2005

Microsoft Office 95 Standard Edition
Microsoft Excel 95 Standard Edition
Microsoft PowerPoint 95 Standard Edition
Microsoft Word 95 Standard Edition
Microsoft Project 4.1 Standard Edition

This article was previously published under Q136816

SYMPTOMS

When you click the Microsoft Mail button on the Microsoft toolbar, the following symptoms may occur even if Microsoft Mail is installed on your computer (these symptoms assume that Microsoft Exchange is NOT installed on your computer).

Microsoft Word

You receive the following error message:

Word could not locate or start Microsoft Mail.

Microsoft PowerPoint

You receive the following error message:

PowerPoint could not locate or start Microsoft Mail

Microsoft Excel

You receive the following error message (if Microsoft Mail is not running):

Cannot run 'MSMAIL.EXE'. The program or one of its components is damaged or missing.

NOTE: In Microsoft Excel, if Microsoft Mail is running, (and if Exchange is not installed) the Microsoft Mail program is activated when you click the Microsoft Mail button.

Microsoft Project

Your computer beeps.

CAUSE

These symptoms occur if Microsoft Exchange is not installed on your computer (even if Microsoft Mail IS installed on your computer). You cannot run Microsoft Mail using the Microsoft Mail button on the Microsoft toolbar. The Microsoft Mail button on the Microsoft Toolbar is designed to start Microsoft Exchange (a 32-bit mail program), not Microsoft Mail (a 16- bit mail program).

WORKAROUND

In Microsoft Project ONLY, to run Microsoft Mail from the Microsoft Mail button, do the following:

Press and hold down the CTRL Key, and click the Microsoft Mail button.
In the Command box, change the text that appears from the following
AppExecute Command:="Exchng32.exe"
to:
AppExecute Command:="MSMail.exe"
Click OK.

For additional information about using Microsoft Mail with Windows 95 programs, please see the following article(s) in the Microsoft Knowledge Base:

135468 OFF95: Hang Using Send/Add Routing Slip Command

Keywords: KB136816