Microsoft Knowledge Base

Clicking "?" Button During Sign In May Cause Lost Connection
Last reviewed: August 11, 1997
Article ID: Q136823
1.00 1.2 1.3 2.00 WINDOWS kbenv

The information in this article applies to:

  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

If you click the "?" button in the upper-right corner of The Microsoft Network Sign In screen during sign in, the connection may be dropped. When this occurs, if you try to open the Sign In screen again, it may not open.

RESOLUTION

To open the Sign In screen again, follow these steps:

  1. Press the CTRL+ALT+DEL key combination. Click the last instance of Explorer in the list of programs, and then click End Task. Wait a few seconds for confirmation, and then click End Task again.

  2. Press the CTRL+ALT+DEL key combination. Click Moscp in the list, and then click End Task.

  3. Press the CTRL+ALT+DEL key combination. Click Guide in the list, and then click End Task.

  4. If you receive the following message, click Close: 

          GUIDE caused an invalid page fault in module KERNEL32.DLL at
      0137:bff78068

After you follow the above steps, you should be able to open the Sign In screen again.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbenv
KBSubcategory: msnconnect
Additional reference words: 1.00 1.05 1.20 1.30 2.00 2.50 msn
Keywords : msnconnect kbenv
Version : 1.00 1.2 1.3 2.00
Platform : WINDOWS

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Last reviewed: August 11, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.