PC Gen: First Contact Form for MS Mail Connection Gateway

This article was previously published under Q136895

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c
		

                 CONNECTION GATEWAY PROBLEM REPORT FORM

REMEMBER: All LAN configuration questions must be answered. Check with
          the LAN administrator, if necessary.
		

Connection Gateway version:   1.0b   3.2

GW server file version:   1.0b    3.2   3.2.4   3.2.5   3.2.6   3.2.7
                          3.2.8   3.2.9

Connection Name Utility (CNU) version:   1.0b   3.2   3.3   3.4   3.5

Proxy Net:

Proxy PO:

APPLETALK MAIL     Server version:   2.x    3.0    3.0a   3.0b   3.1   3.1a
                                     3.1c   3.1d   3.1d+

                      Server name: ___________________________________

                        Site name: ___________________________________

                  Macintosh model: ___________________________________

                    RAM installed: ___________________________________

                   Mac OS version:   System 6.0x   System 7.x

  Memory allotted to Mail Server: ___________________________________

Size of Microsoft Mail data file: ___________________________________

              Gateways installed: ___________________________________

                        Topology:   LocalTalk   EtherTalk   TokenTalk

PC MAIL       Postoffice version: ___________________________________

        Gateway PO name (Net/PO): ___________________________________

   Dir-Sync server name (Net/PO): ___________________________________

Information on machine running MacGate: _____________________________

_____________________________________________________________________

                                   NOS: _____________________________

Other Questions
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Can the problem be reproduced?



Has this ever worked?



What has changed, if known?



List All Error Messages Reported
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Detailed Description of the Problem
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List The Troubleshooting Steps Already Taken
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NOTE: Attach logs if available.