WD: Envelopes Print Wrong or Blank on HP DeskJet Printers
Article ID: 137156
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 6.0 Standard Edition
- Microsoft Word 6.0a
- Microsoft Word 6.0c
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
- Microsoft Word 97 Standard Edition
This article was previously published under Q137156
SYMPTOMS
Envelopes printed from Word on Hewlett-Packard (HP) DeskJet printers
540, 550, and 560 may print incorrectly or blank.
CAUSE
Case 1: The envelope feed options in Word are set incorrectly. (The
documentation for the Hewlett-Packard printer incorrectly
instructs you to turn off Clockwise rotation.)
Case 2: You are running a Beta version of Windows 95, Word version 7.0
for Windows 95 or Word 97 for Windows.
RESOLUTION
Case 1: An updated DeskJet printer driver is available with the Windows 95
Service Pack 1 that corrects this problem. For information on
obtaining the Windows 95 Service Pack 1, please see the following
article in the Microsoft Knowledge Base:
142794 WD: Availability of Microsoft Windows 95 Service Pack 1
If you are unable to obtain the Windows 95 Service Pack 1, you may
workaround the problem using the following steps:
- On the Tools menu, click Envelopes And Labels.
- Click the Envelope tab.
- Click Options.
- Click Printing Options.
- Click the feed method that is third from the right (face
down, landscape, right feed). Although this option seems to
be rotated 180 degrees from what the printer shows, it will
force Word to print the envelope correctly.
- Select the Clockwise Rotation check box.
- Click OK.
- Click Print.
Case 2: Obtain and install the release version of Windows 95 and Word
version 7.0 for Windows 95 or Word 97 for Windows.
Additional query words: 7.0 6.0 word95 winword word7 word6 desk jet env hp nothing prints word8 word97
Keywords: kbprint kbualink97 KB137156