Knowledge Base

System Agent May Hang MS Backup

Article ID: 137269

Article Last Modified on 1/19/2007

Microsoft Windows 95
Microsoft Plus! 95 Standard Edition

This article was previously published under Q137269

SYMPTOMS

If you run Backup while System Agent is running, your computer may restart. Or, after you quit Backup, you may find that an error has occurred with Disk Defragmenter, ScanDisk, or Compression Agent.

CAUSE

Because of minimal keyboard activity after you start Backup, System Agent may determine that the system is idle and start a scheduled task. These tools report "Error 6" when there is really nothing wrong with the drive in question. This error occurs if Backup is accessing a particular file or cluster when one of the disk tools try to access the same file or cluster. Note that there is no danger of data loss when this occurs.

RESOLUTION

Before you run Backup, disable System Agent. To do so, use the right mouse button to click the System Agent icon on the taskbar, and then click Suspend System Agent on the menu that appears. After Backup is finished, reactivate System Agent by clicking Suspend System Agent again.

Keywords: KB137269