Microsoft Knowledge Base

Cannot Run The Microsoft Network After Installing HiJaak95
Last reviewed: July 16, 1997
Article ID: Q137312
1.00 1.05 WINDOWS kb3rdparty

The information in this article applies to:

  • The Microsoft Network versions 1.0, 1.05

SYMPTOMS

After you install HiJaak95 on your computer, you see only a blank white MSN Central window when you connect to MSN, The Microsoft Network. MSN Today appears (if it is set to open automatically), but none of the shortcuts work. Additionally, you cannot navigate anywhere on MSN.

CAUSE

There is a conflict between MSN and the HiJaak95 Find feature.

RESOLUTION

You can run MSN if you disable the HiJaak95 Find feature. To disable the Find feature, follow these steps:

  1. In Control Panel, double-click HiJaak Catalog Setup.

  2. Click the Enable HiJaak Shell Extensions check box to clear it.

  3. Close HiJaak Catalog Setup.

If you want to use the HiJaak95 Find feature when you are not using MSN, repeat the steps above. In step 2, click the Enable HiJaak Shell Extensions check box to select it.

MORE INFORMATION

To shut down MSN, press CTRL+ALT+DELETE, and then click End Task. You may have to do this several times.

HiJaak95 is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kb3rdparty
KBSubcategory: msninterop
Additional reference words: 1.00 1.05
Keywords : msninterop kb3rdparty
Version : 1.00 1.05
Platform : WINDOWS

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Last reviewed: July 16, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.