KB137396 - Unable to Copy Files During Windows NT 3.51 Upgrade

SYMPTOMS

When you attempt to upgrade to Windows NT 3.51 from previous versions of Windows NT using the Windows NT 3.5 Setup floppy disks, an "Unable to copy <file name>" error message appears for the following files:

Upgrade From Windows NT 3.1

MVAPI32.DLL
OLEPRX32.DLL
NTVER.DLL
MUSRMGR.IND
CALC.IND
NTCMDS.IND
NPINCDET.DLL
FTUI32.DLL
FTENG32.DLL
WINNT.IND

Upgrade From Windows NT 3.5

NPINCDET.DLL
FTUI32.DLL
FTENG32.DLL
WINNT.IND

If you skip the copying operation of the files above, the following error message appears:

Error!

The GINA.dll has created an unrecoverable error and Windows NT will reboot after this.

When the computer reboots, the following STOP error message may appear:

STOP: 0xC000021A {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xC000006d (0x00000000 0x00000000).
The system has been shutdown.

RESOLUTION

Use the Windows NT 3.51 Setup Boot floppy disks.

-or-

Create the Windows NT 3.51 Setup Boot floppy disks using the /OX parameter. For example:

WINNT.EXE /OX

-or-

WINNT32.EXE /OX

-or-

Perform a floppyless installation of Windows NT 3.51 by typing the following:

WINNT.EXE /B

-or-

WINNT32.EXE /B