Knowledge Base

Options Not Available When Connecting with Remote Mail

Article ID: 137452

Article Last Modified on 11/15/2006

APPLIES TO

This article was previously published under Q137452

SYMPTOMS

When you are using the Remote Mail feature of Microsoft Exchange, the following options may be unavailable when you click either the Connect And Update Headers or the Connect And Transfer command on the Tools menu:
  • Send Mail
  • Receive Marked Items

CAUSE

Incoming mail delivery or outgoing mail delivery, or both, have been disabled in the properties for the Microsoft Mail service in the current Microsoft Exchange profile.

RESOLUTION

To enable incoming and outgoing mail delivery, follow these steps:
  1. In Microsoft Exchange, click Services on the Tools menu.
  2. Click Microsoft Mail, click Properties, and then click the Delivery tab.
  3. Click the Enable Incoming Mail Delivery and the Enable Outgoing Mail Delivery check boxes to select them.
  4. Click OK.

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Keywords: KB137452


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