Word Hangs During Grammar Check

    Article ID: Q137619
    Creation Date: 02-OCT-1995
    Revision Date: 11-NOV-1996

    The information in this article applies to:

    • Microsoft Word for Windows 95, version 7.0

    SYMPTOMS

    When you check the grammar in a document, Word hangs (stops responding) and gives the following error message: 

       This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   -or-

   Winword caused an invalid page fault in module Winword.Exe
    CAUSE

    This hang occurs only when the following conditions are true:

    • Automatic Spell Checking is disabled (located by choosing Options on the Tools menu, and selecting the Spelling tab).

      -and-

    • Check Spelling is enabled. (Located by clicking Options on the Tools menu and selecting the Grammar tab)

      -and-

    • A sentence contains a grammatical error, and the next error found in the document is a spelling error.

      -and-

    • You click the Ignore button when the Grammar checker finds each of these errors.

      -and-

    • You start the Grammar checker when the insertion point is at the beginning of the document.

    This can happen in different documents, but it will always happen in new documents based on the Contemporary Press Release template (located under the Publications tab).

    STATUS

    Microsoft has confirmed this to be a problem in Word for Windows 95, version 7.0. This problem was corrected in Word version 7.0a for Windows 95.

    To obtain Word for Windows 95 version 7.0a, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call the Microsoft International Sales Information Center at (206) 936-8661.

    WORKAROUND

    Do either of the following to prevent this error message from appearing:

    Method 1: Turn off the Check Spelling option in the Grammar settings: 

              a. On the Tools menu, click Options.

          b. Click the Grammar tab.

          c. Clear the Check Spelling check box.

          d. Click OK.
    Method 2: Turn on background spell checking: 

              a. On the Tools menu, click Options.

          b. Click the Spelling tab.

          c. Select the Automatic Spell Checking check box.

          d. Click OK.
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KBCategory: kbother buglist7.00 fixlist7.00a
KBSubcategory: kbproof
Additional reference words: 7.00 word95 word7 GPF General Protection Fault
freeze frozen hung lock locked stop stopped crash halt halts halted proof
proofing spellcheck spellchecker grammarcheck grammer