Microsoft Knowledge Base

The information in this article applies to:

• The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you open e-mail on MSN, The Microsoft Network, you are asked for the location of your postoffice.

CAUSE

You have Microsoft Mail installed in your Microsoft Exchange profile. E-mail on MSN does not use a postoffice.

RESOLUTION

If you are not on a Local Area Network (LAN) that uses Microsoft Mail, Remove Microsoft Mail from your profile. To remove Microsoft Mail from a profile, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Mail And Fax.

3. In the "The following information services are set up in this profile" box, click Microsoft Mail.

4. Click Remove, and then click OK.

Contact your system administrator for your postoffice location. You may also set up a separate profile for Microsoft Exchange that includes only the Microsoft Network Online Service in the Information Services for the profile and select that profile when logging into Microsoft Exchange.