Knowledge Base

Adobe Photoshop May Hang System with Mouse Driver Version 9.01

Article ID: 138022

Article Last Modified on 11/24/2003

APPLIES TO

This article was previously published under Q138022

SYMPTOMS

When you are using the Microsoft Mouse driver version 9.01 for Windows in Windows version 3.x or Windows for Workgroups version 3.x, running Adobe Photoshop may cause your computer to hang (stop responding).

CAUSE

Photoshop replaces the Windows mouse and keyboard drivers with its own versions.

RESOLUTION

Run the Windows Setup tool in Control Panel. Remove the Adobe drivers for the keyboard and mouse. Replace them with Microsoft drivers.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 9.01 msmouse adobemse.drv

Keywords: KB138022


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.