How to troubleshoot Money-related printing problems in Windows

MORE INFORMATION

If you have problems printing in Money, use the following troubleshooting information that is related to your problem. After you work through a section, try to print again. If the problem is not resolved, try another troubleshooting section.

Check printing

Verify that the correct check type is selected. To verify the check type, use the appropriate method for your version of Money.

Microsoft Money 98 or later versions

1. On the File menu, point to Print Setup, and then click Check Setup.
2. In the Printer box, click the printer that you want to use.
   
   Note If the printer is not listed, you must connect to it. See Windows Help for instructions.
3. Under Check, select the type and the source.
4. If you want the payee address on all your checks, click to select the Require address for payee when printing checks check box, and then click OK.
   
   Note Before you start printing checks, make sure that you click Print this transaction in the Number box of the transactions that you are printing checks for. The Num column of checks that are ready to be printed indicate Print.

Microsoft Money 97

1. On the File menu, point to Print Setup, and then click Check Setup.
2. In the Print Setup dialog box, click Check Printing.
3. In the Check Type box, select the correct check type, and then click OK.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Print offset

Align and printing checks in Money

1. Verify that you have correctly loaded blank checks in the printer and that the printer is ready.
   
   If you do not want to waste checks, you may use a photocopy of your check form to test the printing.
2. Open the account that contains the checks that you want to print.
3. Verify that the transaction that you want to print has Print listed in the Number box.
4. If Print is not listed, click the transaction, click Edit, in the Number box click Print this transaction, and then click Enter.
5. On the File menu, click Print Checks.
6. Click Print Test to print sample information to verify alignment.
7. Adjust the alignment. To do this, follow these steps:
   1. For laser checks, click Options.
      
      Under Printing Alignment, make any changes that you want to make.
   2. For dot-matrix style checks, manually adjust the positioning of the blank checks in the printer.
      
      On the Print Checks tab of the Options dialog box, make sure that the alignment values are zero for all four check alignment settings.
8. After you adjust your printer, repeat steps 4 and 5 to verify that the alignment is correct.
   
   Note When you print a partial sheet or a single check on a Hewlett-Packard LaserJet printer, if the Manual tray is not available or if you cannot print a partial sheet of laser checks correctly from the Manual tray, use the Envelope tray with the Center Feed option to print one check at a time. The checks will print correctly if the following conditions are true:
   • The printer is correctly installed.
   • The following correct settings are selected in the Print Setup dialog box.
     • Check type
     • Printer
     • Check Source
   • Checks are feeding correctly into the printer.

Note If you are using dot-matrix-compatible checks and are satisfied with the way that the test check prints, put a piece of tape on your printer case to help you remember where to align checks the next time. If you use a dot-matrix printer and notice that the fields on your printed checks are not correctly aligned with the preprinted forms, make sure that your printer is set to print 10 characters per inch.

Missing information

For more information about missing information on printed checks, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Special printer requirements

For more information special printer requirements, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Problems printing single checks

If you print a single check on a laser printer, make sure that it is the last check left on the sheet; that is, the one with the blank strip of paper attached. That strip makes sure that the alignment remains the same even with a single check. Additionally, always manually feed partial page checks (sheets with one or two checks left) and use the tray guides to center and to secure the checks in position.

Color chart problems

If you are having trouble printing charts in color, change your chart customization.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Additional printing troubleshooting

• Try to print a test page. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the printer, and then click Properties.
  3. On the General tab, click Print Test Page.
• Try to print a chart in WordPad. To do this, follow these steps:
  1. In Money, click Copy on the Edit menu to copy the chart or the report.
  2. Quit Money.
  3. Click Start, point to Programs, point to Accessories, and then click WordPad.
  4. Paste the contents of the clipboard in WordPad and verify that it will print. To do this, follow these steps:
     1. On the File menu in WordPad, click Paste.
     2. On the File menu in WordPad, click Print.
     If WordPad does not print correctly, contact your Microsoft Windows support provider.
• Examine the Windows Printer Test page for the following information:
  • Is the Printer model correct?
  • Are you using Print Spooling?
    
    Examine the Data Format line. If this says EMF, try to print without using print spooling. To change your Spool Settings, follow these steps:
    1. Click Start, point to Settings, and then click Printers.
    2. Right-click the printer icon, and then click Properties.
    3. On the Details tab, click Spool Settings, and then click Print Directly To The Printer.
    4. Try to print again.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.