Microsoft Knowledge Base

"Navigator Not Found" Trying to Play Sound Clip
Last reviewed: October 7, 1997
Article ID: Q139083
The information in this article applies to:
  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS

When you try to play a sound clip on MSN, The Microsoft Network, you may receive the following error message: 

   Navigator not found

CAUSE

You may receive the error message stated above if any one of the following conditions exists:

  • You are trying to play an incorrectly authored sound clip.
  • You are trying to play a sound clip when MSN is very busy.
  • You are trying to play a sound clip on a computer with mixed beta and release version DLL files. You may have installed the released version of MSN over a beta version, which may have left you with a mix of beta and release version DLL files.

RESOLUTION

If the sound clip was incorrectly authored, we can fix it.

If MSN is very busy when you try to play a sound clip, the only solution is to try to play the sound clip later.

If you installed the released version of MSN over a beta version, perform a clean install of MSN. If the clean install does not solve the problem, call MSN Member Support with the following information:

  • Which sound clip were you trying to play?
  • Where is the sound clip located on MSN?
  • What was the time and date when you tried to play the sound clip?

Additional query words: 1.00 1.05 1.2 1.30 msn
Keywords : msnother kberrmsg kbsound
Version : 1.00 1.05 1.2 1.3
Platform : WINDOWS

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Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.