The information in this article applies to:
- The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5
SYMPTOMS
When you try to send an e-mail message with an attachment, you may
receive one of the following error messages:
- Could not locate DLL or could not find entry point.
- This icon could not be sent, the task could not be completed.
(MS Exchange client 9997.)
CAUSE
These errors may occur if your Microsoft Exchange Inbox is damaged.
RESOLUTION
Repair your Inbox with the Inbox Repair Tool. To do so, follow these
steps:
- Click Start, point to Programs, point to Accessories, point to System
Tools, and then click Inbox Repair Tool.
- Type the full path and filename of your mail (.pst) file. Or, click
Browse, click your mail file, and then click Open.
- Click Start.
If running the Inbox Repair Tool does not solve the problem, run ScanDisk
on the hard disk to check for errors.
If running ScanDisk does not solve the problem, remove all your Microsoft
Exchange profiles and create a new profile containing only The Microsoft
Network Online Service. To do so, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Mail And Fax.
- Click Show Profiles.
- Click each profile and then click Remove. Repeat until all profiles
have been removed.
- Click Add.
- Click The Microsoft Network Online Service check box to select it, and
then click Next.
- Type a name for the new profile, click Next, and then click Next
again.
- Type the full path and filename of your personal address book (.pab)
file, and then click Next.
- Type a new name for the .pst file. You must type a new, unused name.
You cannot use the default name of Mailbox.pst. Make sure to give the
file a .pst extension (for example, Mymail.pst).
- Follow the instructions on the screen to finish creating the profile.
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