KB139615 - Blank Screen May Be Caused By Corrupt Video Driver

Article ID: 139615

Article Last Modified on 11/1/2006

SUMMARY

If the video driver is VGA.SYS, do not boot Windows NT in /basevideo mode. Instead, start Windows NT "blind." For additional information, please see the following article(s) in the Microsoft Knowledge Base:

ARTICLE-ID: 103615
TITLE : Recovering From an Incompatible Video Driver
Shutdown Windows NT "blind" and reboot your computer. To verify that the Windows NT has restarted, attempt to connect to a network share on this computer from another computer.

After you verify that the video driver is damaged, do one of the following:

Boot your computer using the Windows NT Setup Boot Disk (for your version of Windows NT) and select R for Repair. Enable the "Verify Windows NT system files" option, and continue with the Repair process.

-OR-
Copy VGA.SYS from the I386 directory (for Intel platforms) on the Windows NT Server or Workstation CD-ROM disc to the following directory:

%SystemRoot%\SYSTEM32\DRIVERS

Additional query words: prodnt corrupt black

Keywords: KB139615