Knowledge Base

Err Msg: "Cannot Access Printer" and "Cannot Print"

Article ID: 139618

Article Last Modified on 5/24/2007

APPLIES TO

This article was previously published under Q139618

SUMMARY

When you attempt to print in Notepad, the following error message may appear:
Cannot access your printer. Be sure that your printer is connected properly and use Control Panel to verify that the printer is configured properly.

When you start Write, the following error message may appear:
Cannot print.

Be sure that your printer is connected properly, and use the Printers option in Control Panel to verify that the printer is configured properly.

CAUSE

This problem can occur if the printer driver is corrupt.

RESOLUTION

To correct this problem:
  1. If you have multiple printers installed, please see the following article(s) in the Microsoft Knowledge Base:

    ARTICLE-ID: 136812
    TITLE : How to Determine What Print Drivers a Print Driver Requires

  2. Expand the original printer drivers from the Windows NT CD-ROM disc to the following directory:

    %SystemRoot%\System32\spool\drivers\%Platform%\1).

Additional query words: prodnt

Keywords: KB139618


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