Microsoft Knowledge Base

Clicking MSN Icon Does Not Open Sign In Window
Last reviewed: October 7, 1997
Article ID: Q139741
1.00 1.2 1.3 2.00 WINDOWS kbui

The information in this article applies to:

  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0

SYMPTOMS

After you sign out of MSN, The Microsoft Network, double-clicking the MSN icon on the desktop may not open the MSN Sign In screen.

CAUSE

MSN 1.0

This behavior can occur if the Moscp.exe and Mapisp32.dll files are not closed when you sign out of MSN. There may also be two versions of Explorer running.

MSN 2.0

The MSN Sign In screen may no longer be associated with the MSN icon. This is often caused by incorrectly exiting from the MSN Program Viewer.

RESOLUTION

MSN 1.0

To sign in to MSN again, follow these steps:

  1. Press the CTRL+ALT+DELETE key combination to open the Close Program dialog box.

  2. If either of the files Moscp.exe and Mapisp32.dll are listed, click one of these files and then click End Task.

  3. Repeat the above step for the other file.

  4. Double-click the MSN icon on the desktop to sign in to MSN.

MSN 2.0

To associate the sign in screen with the MSN icon, do the following:

  1. Sign in and then sign out of MSN using another program such as Postman.exe, Inbox (click Deliver Now Using The Microsoft Network on the Tools menu in Microsoft Exchange) or Onlstmnt.exe.

  2. Double-click the MSN icon on the desktop. The MSN Sign In screen should now appear.

If this method of association does not work, use Dial-Up Networking to connect to the Internet, and then double click the MSN icon on the desktop. The MSN Sign In screen now appears. After signing in using this method, sign out of MSN and disconnect from the Dial-Up Networking Internet connection. Double-click the MSN icon on the desktop. The MSN Sign In screen should now appear.

KBCategory: kbui
KBSubcategory: msnconnect
Additional reference words: 1.00 1.05 1.20 1.30 2.00 msn
Keywords : msnconnect kbui
Version : 1.00 1.2 1.3 2.00
Platform : WINDOWS

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Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.