Article ID: 139854
Article Last Modified on 11/21/2006
APPLIES TO
- Microsoft Word 6.0 for Macintosh
- Microsoft Word 6.01 for Macintosh
- Microsoft Word 6.01 for Macintosh
This article was previously published under Q139854
SYMPTOMS
When you click the File menu in Microsoft Word, you may receive the
following Chooser message:
Connect to file server <server name> as guest or registered user.
If you click Cancel, you can continue using Word without loss of
functionality. If you click an option other than Cancel, Word may stop
responding.
This behavior occurs the first time you try to access the File menu during
the current Word session. If you close and restart Word, you will get the
error message again.
CAUSE
The Registration Database file is damaged or corrupted.
Microsoft has received reports that this error may also occur if you are
using removable media, such as an optical or a Syquest drive.
RESOLUTION
To resolve this problem, remove and rebuild the Registration Database
files. To do this, follow these steps:
- Quit any open programs.
- Copy the Registration Database and the PPC Registration Database files
to a floppy disk. (These files are located in your System:Preferences
folder.)
- Delete the Registration Database and the PPC Registration Database file
from your hard disk.
- Open the Microsoft folder, which is located at the same level as the
Word 6.0 folder.
- Double-click each program in the Microsoft folder to register it.
- Start Word to register it.
NOTE: Removing the Registration Database may remove critical information
for other OLE applications. You may need to rerun Setup for Office 4.x,
PowerPoint 4.0, Word 6.0, Microsoft Excel 5.0, and Works 4.0.
For additional information on rebuilding the Registration Database, please
see the following article in the Microsoft Knowledge Base.
122378 MacWord 6.0: When and How to Rebuild the Registration Database
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