Knowledge Base

XADM: DS Crashes With Dr. Watson In Details.c

Article ID: 140338

Article Last Modified on 10/28/2006

Microsoft Exchange Server 4.0 Standard Edition

This article was previously published under Q140338

SYMPTOMS

When you try to obtain details of a queued message in the Microsoft Exchange Message Transfer Agent (MTA) property page, using the Microsoft Exchange Administrator program, the Microsoft Exchange Directory service (DS) may crash with a Dr. Watson error. If Microsoft Exchange and Windows NT symbols are installed, the Dr. Watson dump will show the crash in Details.c.

CAUSE

The call made to the DS to obtain the details of the message expects a certain number of attributes to be returned. In some cases, these return values can be pulled from bad memory. This causes the DS to crash.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbusage KB140338