Knowledge Base

Remote Control Clients Are Grayed Out in SMS after Applying SP1

Article ID: 140416

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q140416

SYMPTOMS

After you apply Systems Management Server Service Pack 1 to a site server running Systems Management Server 1.10, some of your remote control clients show up with a gray background when you use the Systems Management Server admin tools from a workstation that has not been updated.

Using remote control from the site server or secondary servers works properly.

CAUSE

Service Pack 1 updates the associated files on the site server and all secondary servers, but not on admin workstations.

WORKAROUND

To work around this problem, you must copy the files from Service Pack 1 to the admin workstation manually:

  1. On your admin workstation, rename SIGHTNT.DLL, and SMSRES.DLL in the SMSADMIN\SITE.SRV\X86.BIN directory to a unique name.
  2. Copy SIGHTNT.DLL, SMSRES.DLL from the Systems Management Server site server to the workstation to the SMSADMIN\SITE.SRV\X86.BIN directory.

Additional query words: prodsms sms

Keywords: kbnetwork KB140416


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