Knowledge Base

"Shortcut to Old Template.lnk Is Unavailable" Error

Article ID: 140740

Article Last Modified on 8/17/2005

APPLIES TO

This article was previously published under Q140740

SYMPTOMS

You get the following error message when you click New on the File menu.
The drive or network connection that the shortcut "Shortcut to Old Templates.lnk" refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available and then try again.

CAUSE

The Shortcut to Old Templates.lnk points to an invalid folder. This link is created when you install Word 7.0 over Word 6.0 to provide a link to your Word 6.0 template folder. The error occurs if you remove or move this folder.

RESOLUTION

Remove the Shortcut to Old Templates.lnk. This file is typically located in the Msoffice\Templates folder.

Additional query words: 7.0 word7 word95 template shortcut link directory subdirectory winword

Keywords: kbtemplate KB140740


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