Knowledge Base

XCLN: Faxing ASCII Messages Fails Due to Corrupted Phone #

Article ID: 140949

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q140949

SYMPTOMS

The Microsoft Exchange 16-bit Windows client generates an incorrect phone number when you send faxes to the Mail Gateway to Fax. The sender will receive a mail failure message from the Administrator stating that the fax was addressed to an unknown fax number.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange Windows 3.x client version 4.0, when using the Microsoft Mail Gateway to Fax. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

NOTE: The MSFS.DLL file contains the fix.

MORE INFORMATION

The mail failure message the sender receives is similar to the following: 
From: Administrator
Sent: Tuesday, May 14, 1996 6:34PM
To: John Doe
Subject: Mail failure

FROM: Administrator
TO: John Doe
                                            DATE: 05-14-96
                                            TIME: 18:34
SUBJECT: Mail failure

Fax addressed to the following unknown FAX NUMBER:
  FAX NUMBER: JohnYYBPYYMicrosoftYY45811YY

------------------------------------------------------

Microsoft Mail v3.0 (MAPI 1.0 Transport) IPM.Microsoft Mail.Note
From: John Doe
To:  '3rd Floor Fax Machine'
Subject:  Test Fax
Date: 1996-05-14 18:05
Priority: 3
Message ID: 3A37306AE08F1D1084019EB787A3A7A0
Conversation ID: Test Fax

NOTE: The problem seems to be with the way the 16-bit Windows Microsoft Exchange client tries to form the fax number: 
   JohnYYBPYYMicrosoftYY45811YY

The Fax number seems to have extra Ys appended as well as the recipient, location, and company name to the actual phone number

Keywords: kbusage KB140949


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