Knowledge Base

XCLN: Fax Template Generates Bad Phone Number

Article ID: 140953

Article Last Modified on 10/28/2006

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Mail for PC Networks 3.5
Microsoft Mail Gateway to Fax 3.0a

This article was previously published under Q140953

SYMPTOMS

The Microsoft Exchange client generates an incorrect phone number when sending faxes through a Microsoft Exchange Server to the Microsoft Mail for PC Networks fax gateway. The sender will receive a Mail Failure message from the Admin stating that the fax was addressed to an unknown fax number.

WORKAROUND

Import the latest version of the Microsoft Exchange Server FAX.CSV file.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The sender will receive a "Mail Failure" message similar to the following when sending to a FAX PAB entry that was created using the Microsoft Exchange Server version 4.0 FAX template:

From: Administrator
Sent: Thursday, June 13, 1996 11:48AM
To: PF Admin
Subject: Mail failure

Fax addressed to the following unknown FAX NUMBER:
  RECIPIENT:  My Fax Machine
  LOCATION:   3rd Floor
  COMPANY:    MSFT
  FAX NUMBER: 45811

Keywords: kbother KB140953