Knowledge Base

XADM: Duplicate Entries in PC Mail GAL

Article ID: 140961

Article Last Modified on 10/28/2006

Microsoft Exchange Server 4.0 Standard Edition

This article was previously published under Q140961

SYMPTOMS

When you change the Display name of a Microsoft Exchange user, you might cause duplicate entries in the PC Mail Global Address List (GAL) or duplicate user errors in the PC Mail Dirsync.log after Directory Synchronization to be created.

MORE INFORMATION

If this problem is exhibited, there are two workarounds available:

Request a full import via that requestor's PC Mail admin utility (Config, Dirsync, Requestor, Import).

-or-
Select a full export via the Microsoft Exchange Administrator program (Export on next cycle).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbusage KB140961