Knowledge Base

Emergency Recovery Utility Does Not Back Up Files

Article ID: 141014

Article Last Modified on 11/15/2006

Microsoft Windows 95

This article was previously published under Q141014

SYMPTOMS

When you use the Emergency Recovery Utility (ERU) that is included on the Windows 95 CD-ROM to back up your configuration files, the utility may not work correctly. It may stop without any warning or error message.

CAUSE

This behavior can occur if one or more of the default configuration files is missing.

RESOLUTION

Verify that all the default configuration files exist on the hard disk.

MORE INFORMATION

The ERU does not function properly if any of the following files are missing:

   Autoexec.bat
   Command.com
   Config.sys
   Io.sys
   Msdos.sys
   Protocol.ini
   System.dat
   System.ini
   User.dat
   Win.ini

For additional information about the ERU, please see the following article in the Microsoft Knowledge Base:

139437 Windows 95 Emergency Recovery Utility

Keywords: KB141014