Microsoft Knowledge Base

• Microsoft Office for the Macintosh, version 4.20, 4.2.1, 4.2.1a

SUMMARY

The following information describes the maintenance release of Microsoft Office 4.2.1b.

Macintosh Office 4.2.1b Maintenance Release Q&A

 1. Q. What is in the Microsoft Office maintenance release?

    A. The release includes several fixes that are available separately and
       online. The Office 4.2.1b release includes:

        - The patch that updates version 4.2.1 or 4.2.1a of the Microsoft
          Office Manager (MOM) to version 4.2.1b. The patch corrects a
          problem you may encounter when you use MOM on a Macintosh running
          System 7.5.2.

        - Version 1.0.1 of the Office4.2x Update for Power Mac extension.
          The update fixes a problem when you use version 1.0 of the
          extension and Global Village TelePort or PowerPort fax software.

        - Microsoft Word 6.0.1a. This version incorporates version 1.0.1
          of the Office4.2x Update for Power Mac extension. Please note
          that version 6.0.1a is a silent release. This information is for
          Microsoft or Partner use only.

        - Compliance checking that recognizes Claris Works as a qualifying
          upgrade product for Office.

        - An updated Readme file.

 2. Q. If customers already have Office 4.2.1 or 4.2.1a, should they get
       Office 4.2.1b?

    A. To obtain the update, customers should have a Power Macintosh
       or have System 7.5.2 and should be experiencing any of the
       following:

        - Problems using MOM

          -or-

        - System Type 11 error messages when starting a Power Macintosh
          program or when using QuickDraw GX

          -or-

        - An inability to upgrade to Office 4.2.1 or 4.2.1a even though
          Claris Works is installed on the computer

 3. Q. When will I be able to order Office 4.2.1b in Workbench OE (order
       entery) System?

    A. Office 4.2.1b is in OE now. To find it, click Parts, select Office
       as the Business Unit, and click Office for the Mac in the Product
       list. If a customer requests 4.2.1b, you can order the disk set,
       however, the disks will not ship until early January 1996.

 4. Q. When will Microsoft ship Office 4.2.1b?

    A. Although Office 4.2.1b is available in OE, Microsoft expects to
       fulfill Office 4.2.1b disk orders in early January 1996. Set your
       customer's expectation to receive the disks by the end of February
       1996.

 5. Q. What should I do if my customer needs Office 4.2.1b now?

    A. Send the customer the MOM patch and the Office4.2x Update for
       Power Mac extension, version 1.0.1. You may want to respond to your
       customer by stating something like the following:

       "Microsoft has released to manufacturing a maintenance release to
       Mac Office version 4.2.1b. Unfortunately the product will not be
       available to send to our customers until January of 1996. However,
       we can send you the updated components today to effectively update
       your system to Office 4.21b without having to do a complete
       reinstallation of Office."

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q20783
   TITLE     : MC1265: Patch to Correct Problem with MOM in Mac
               System 7.5.2

   ARTICLE-ID: Q138429
   TITLE     : Competitive Upgrade Does Not Recognize Claris Works

   ARTICLE-ID: Q130776
   TITLE     : MC1164: Extension to Prevent Hanging Power Macintosh
               Programs

   ARTICLE-ID: Q134909
   TITLE     : OFF: Problems Using Version 1.0 of Power Mac Office
               Extension