Scrambled Toolbar Lists in WordArt

Q141648

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The information in this article applies to:

 - Microsoft Publisher for Windows 95, version 3.0
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SYMPTOMS
========

If you insert or edit a WordArt object in Publisher for Windows 95, the
text in the Shapes, Fonts, and Font Size drop-down lists on the toolbar may
appear as garbage characters. These symptoms may or may not occur if you
insert or edit a WordArt object in another OLE application, such as
Microsoft Word.

CAUSE
=====

There are three known causes for this problem. These are:

 - You have the Monotype Sorts TrueType font installed, and that font
   has become corrupted. This is the most common cause for this problem.

 - You have one or more other corrupted TrueType fonts installed.

 - Your computer has the Monkey virus or one of its variations.

RESOLUTION
==========

To troubleshoot this symptom, follow these steps:

1. Remove the Monotype Sorts font and restart Windows. For more information
   about how to add or remove fonts from Windows 95, see the Windows Help
   topic called:

      To delete a font from your computer.

2. If this does not resolve the problem, check for other corrupted fonts:

   a. Open your C:\Windows\Fonts folder in a My Computer window.

   b. On the View menu, click Details.

   c. Look for any font files that have a file size of 0 (zero).

   d. Delete any of these that you find.

   e. If you delete any fonts, restart your computer.

3. If this does not resolve the problem, check your computer for the Monkey
   virus. Methods for discussing this are listed below.

To see if you have the Monkey virus, check your system with an anti-virus
utility. If you do not have an anti-virus utility, do one of the following:

Method 1: Check your System Properties:

          a. With the right mouse button, click the My Computer icon.

          b. Click Properties.

          c. Click the Performance tab. If any or all of your drives are
             running in 16-bit mode, you may have a virus.

Method 2: Start Windows with a clean floppy disk:

          a. Write-protect your Windows Startup Disk or an MS-DOS
             bootable floppy disk and insert it in drive A.

          b. Restart your computer.

          c. If your system can't find drive C, you probably have the
             Monkey virus.

STATUS
======

Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.00 pub3 w_mspub pub95 wa oleapps crossprod
Dialog Dropdown Drop down