Knowledge Base

BUG: Norton Desktop 3.0 May Crash Visual Basic

Article ID: 142248

Article Last Modified on 1/8/2003

Microsoft Visual Basic 4.0 Professional Edition
Microsoft Visual Basic 4.0 16-bit Enterprise Edition

This article was previously published under Q142248

SYMPTOMS

When the FileAssist option in Norton Desktop 3.0 is enabled, using certain commands in the File menu of your 16-bit Visual Basic application may cause Visual Basic to crash before appropriate dialog box appears. The following are the File menu commands that may cause this problem.

Open Project
Save File As
Save Project As
Add File

This behavior occurs in both design mode and compiled programs.

CAUSE

The FileAssist's configuration changes the Common Dialogs displayed by Visual Basic so that the Common Dialogs appear in 3D. The problem appears to be caused by a conflict with the inherent 3D effect exhibited by the default Common Dialogs.

RESOLUTION

There are three resolutions to this problem.

Uninstall Norton Desktop from your system. -or-
Add the following entry to the compatibility section of the File Assist initialization file (FASSIST.INI) of both Norton Desktop and your compiled program.
```
      [Compatibility]
      vb=0x00df
						
```
The entry removes the 3D effect from the Common Dialog control called by Visual Basic 4.0 and eliminates the conflict. -or-

In Norton Desktop's configuration settings, disable FileAssist.

Additional query words: kbVBp400bug kbVBp kbdsd kbDSupport kbNorton

Keywords: kbbug KB142248