Knowledge Base

XCON: IMC Replies To SMTP Messages In RTF

Article ID: 142260

Article Last Modified on 10/28/2006

Microsoft Exchange Server 4.0 Standard Edition

This article was previously published under Q142260

SYMPTOMS

When a Microsoft Exchange user replies to an SMTP message, the SMTP recipient receives it in Microsoft Rich Text Format (RTF). This occurs even though the recipient and the Microsoft Exchange Internet Mail Connector (IMC) are configured for non-RTF.

CAUSE

If the IMC does not explicitly set inbound mail to be non-RTF, the Microsoft Exchange Information Store (IS) defaults to using RTF. Thus when the reply mail is generated, the message has the RTF property set.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbother KB142260