Knowledge Base

WD: Word Crashes Inserting File with Bookmark in Header, Footer

Article ID: 142342

Article Last Modified on 8/17/2005


APPLIES TO


This article was previously published under Q142342

SYMPTOMS

When you insert a document that contains a bookmark in the header or footer, you get a general protection (GP) fault (Windows), application error (Windows NT), illegal operation (Windows 95), or Type 11 error (Macintosh).

For example, in Windows 95, you receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When you click Details, you receive the following message:
Winword caused an invalid page fault in module Winword.exe at 0137:500ec2a4.

STATUS

This problem was corrected in Microsoft Word 97 for Windows and Microsoft Word 98 Macintosh Edition.

WORKAROUND

To work around this problem, place the bookmarked text in the body of the document instead of the header or footer.

Additional query words: gpf gp fault general protection application error illegal operation type 11 crash invalid page

Keywords: kberrmsg kbbug kbfix kbfield KB142342