Microsoft Knowledge Base

Changing Service Type Causes MSN Connection to Hang
Last reviewed: October 7, 1997
Article ID: Q142425
The information in this article applies to:
  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

If you open the MSN, The Microsoft Network, Sign-In screen, change the service type, and then click Connect, the MSN access number is dialed and it appears that a connection is established, but nothing else happens.

CAUSE

When the Sign-In screen is open, the correct transport software is not loaded when you change service types.

RESOLUTION

After you change the service type, close the Sign-In screen and then open it again.

MORE INFORMATION

If you change the service type by using the Settings button on the Sign-In screen, you receive a message indicating that you need to close the Sign-In screen and open it again before connecting.

Additional query words: 1.00 1.05 1.20 1.30 2.00 2.50 msn
Keywords : msnconnect kbenv
Version : 1.00 1.05 1.20 1.30 2.00 2.50
Platform : WINDOWS

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Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.