Knowledge Base

Third-Party Cursor Hangs Cirrus Driver

Article ID: 142651

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 3.51
Microsoft Windows NT Server 3.51

This article was previously published under Q142651

SYMPTOMS

If you are using the Cirrus video driver included with Windows NT and using monochrome mouse cursors that either exceed 32x32 pixels in size or if you use a non-standard pixel size, the video screen will stop responding at the console.

CAUSE

The video driver Cirrus.dll included with Windows NT 3.51 does not compensate for non-standard mouse cursor sizes.

RESOLUTION

Obtain the fix referenced below, under STATUS.

WORKAROUND

Use a standard 32x32 mouse cursor provided with Windows NT.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt screen freezes hangs

Keywords: kbdisplay KB142651