Knowledge Base

Stop Message Appears After Deleting ProductOption Registry Key

Article ID: 142655

Article Last Modified on 10/31/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q142655

SYMPTOMS

After you delete the ProductOption registry key, a Stop message with a blue screen appears and your computer stops responding (hangs).

This symptom can occur anytime during any random action after the registry key was deleted.

CAUSE

Deleting this registry key leaves the system in an unknown state because Windows NT does not automatically recreate this key.

RESOLUTION

Obtain the fix mentioned below or wait for the next service pack.

The fix prevents accidental deletion of this registry key and ensures that Windows NT operating reliability is not negatively affected.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt

Keywords: kbusage KB142655