Knowledge Base

Windows NT Explorer Hangs With NEC CD-ROM

Article ID: 142690

Article Last Modified on 10/31/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q142690

SYMPTOMS

When you attempt to start Windows NT Explorer, your computer may stop responding (hang).

CAUSE

This behavior can occur if you are using a model of the NEC CD-ROM drive that supports SCSI 2 and the Cdaudio service is enabled.

RESOLUTION

To resolve this issue, disable the Cdaudio service. To do this, follow these steps:

Click Start, point to Settings, click Control Panel, and then double- click Devices.
Click Cdaudio, and then click Startup.
Click Disabled, click OK, and then click Close.
Restart your computer.

MORE INFORMATION

The Cdaudio.sys driver attempts to detect non SCSI 2 devices at startup. This detection is based on the Inquiry string of the device. Although earlier models of the NEC CD-ROM drives require the Cdaudio.sys driver, newer models of the NEC CD_ROM drives do not require the Cdaudio.sys driver.

Disabling the Cdaudio service on a computer with a model of the NEC CD-ROM drive that supports SCSI 2 does not affect the functionality of the product.

Additional query words: prodnt scsci-ii scsciii scsi-2 hangs

Keywords: kbenv kbhardware kbprb KB142690