Article ID: 143067
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Ancient Lands for the Macintosh
- Microsoft Bookshelf 96-97 for Macintosh
- Microsoft Encarta Encylopedia 1994 Edition
- Microsoft Encarta Encyclopedia 95 for Macintosh
- Microsoft Encarta Encyclopedia 97 for Macintosh
- Microsoft Cinemania 97 for Macintosh
- Microsoft Music Central 97 for Macintosh
- Microsoft Dangerous Creatures 1.0 for Macintosh
- Microsoft Wine Guide 1.0 for Macintosh
- Microsoft Wine Guide 1.0a for Macintosh
- Microsoft Wine Guide 2.0 for Macintosh
This article was previously published under Q143067
SYMPTOMS
When you attempt to play a video clip in Dinosaurs, Encarta 95, or
Cinemania 95, the computer either stops responding (hangs), or
you receive the following error message:
The application "unknown" has unexpectedly quit, because and error
of type 1 occurred.
In Cinemania 96 and Music Central, you receive the following error message:
<Application Name> requires QuickTime 2.0 or later. To install
QuickTime, please run the <Application Name> Installer.
In Dangerous Creatures, Wine Guide, or Ancient Lands, you receive the
following error message:
<Application Name> requires QuickTime 2.0 or later, which is not
present on this Macintosh. Run the installer on the <Application
Name> CD to add QuickTime to your system. If you choose to
continue, movies may not work."
In Bookshelf 1996-97:
Currently, no videos or animations will play. QuickTime or QuickTime
PowerPlug may not be installed properly. Please run the installer from
your Bookshelf 1996-97 Compact Disc.
(With or without QuickTime PowerPlug)
In Cinemania 97:
<Application Name> requires QuickTime 2.0 or later. To install
QuickTime, please run the <Application Name> Installer.
(With or without QuickTime PowerPlug)
In Encarta 97:
Encarta requires QuickTime 2.0 or Later (including QuickTime Musical
Instruments and PowerPlug) Please reinstall from Encarta 97 Disc 1.
An unknown error has occurred while initializing Encarta Encyclopedia.
Please restart your Macintosh and try again. If you still have a
problem, reinstall from Encarta 97 Disc 1.
(With or without QuickTime PowerPlug and QuickTime Musical Instruments)
In Music Central 97:
<Application Name> requires QuickTime 2.0 or later. To install
QuickTime, please run the <Application Name> Installer.
(With or without QuickTime PowerPlug)
In Wine Guide 2.0:
Microsoft Wine Guide requires QuickTime (TM) 2.0 or later, which is not
installed on this Macintosh. Run the installer on the Microsoft Wine
Guide CD to add QuickTime to you system.
If you continue to run Microsoft Wine Guide without QuickTime (TM) 2.0
or later, movies may not work.
where <application name> is the name of the program you are trying to
run.
CAUSE
These problems may occur if the QuickTime (version 1.6.x) extension is
in the extensions folder.
Microsoft Dinosaurs, Encarta 95 and Cinemania 95 only display the
error message if both QuickTime (version 1.6.x) and QuickTime
PowerPlug (version 2.x) are in the extensions folder.
RESOLUTION
For Ancient Lands, Music Central 1996, Dangerous Creatures, and Wine Guide
for the Macintosh, use Method 1 to resolve the problem. To resolve the
problem for Encarta 95, Cinemania 95, or Dinosaurs use either of the
following methods.
Method 1
Replace QuickTime (version 1.6.x) with QuickTime (version 2.0).
Method 2
Remove QuickTime PowerPlug (version 2.0) and replace the program with
QuickTime PowerPlug (version 1.0).
MORE INFORMATION
To install a different version of QuickTime or PowerPlug, use the system
software installation disks or compact disc included with your computer.
For more information about removing and installing extensions, see your
computer system software documentation.
Additional query words: multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down
Keywords: KB143067