Knowledge Base

PC Mac: Err Msg: Could Not Create Preferences File...

Article ID: 143391

Article Last Modified on 10/30/2006

Microsoft Mail for PC Networks 3.5, when used with:
- Apple Macintosh OS X

This article was previously published under Q143391

SYMPTOMS

When you run the Macintosh workstation version 3.0 and higher, you may receive the following error message:

Microsoft Mail Fatal Error:
Could not create preferences file in System Folder

NOTE: The only button available in this dialog is Finder, which will return you to the Finder.

CAUSE

The preferences file is either locked or corrupt.

RESOLUTION

To determine if the file is locked:

Open the System Folder.
Select the file MS Mail/PC LANs Prefs.
From the File menu, choose Get Info.

If the Locked check box is selected, clear it and close the dialog box.

If the preferences file is not locked, it may be corrupt. The MS Mail/PC LANs Prefs file is recreated when you run the workstation. Therefore, you can drag the file to the trash, and run the workstation to check for corruption.

Additional query words: 3.00 3.0.6

Keywords: KB143391