SMS Only Reports 16mb RAM On MS-DOS and Windows Systems
Article ID: 145582
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.1 Standard Edition
This article was previously published under Q145582
SYMPTOMS
On many Intel x86-based computers, Systems Management Server (SMS) reports
an MS-DOS, Windows or Windows 95 system that contains more than 16mb of RAM
as only having 16mb total.
The MS-DOS MEM.COM and MSD.EXE commands also report only 16mb even though
a PC hardware memory test counts the correct amount of memory.
CAUSE
This is due to how the hardware reports its memory configuration to MS-DOS.
SMS queries MS-DOS with the same mechanism as MSD and the MS-DOS MEM
command to determine the amount of memory reported. If MS-DOS has the
incorrect value, it reports this incorrect amount to all 3 programs.
This is also the case with Windows 95 systems, as INVDOS for SMS 1.1 is
used for all MS-DOS and Non-NT Windows clients.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. We are researching this problem and will post new information
in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms
Keywords: kbinventory kbother KB145582