Microsoft AnswerStation Availability and Support Policies

Article ID: Q145668
Creation Date: 05-FEB-1996
Revision Date: 29-JUL-1996

The information in this article applies to:

Microsoft Windows 95

SUMMARY

This article describes the availability of Microsoft AnswerStation version 1.0 and provides information regarding Microsoft support policies for this tool.

MORE INFORMATION

Description of Microsoft AnswerStation

Microsoft AnswerStation is a Windows 95 add-on tool for users of VoiceView- compatible modems. VoiceView technology allows voice and data to be transmitted over the same telephone line. Support Engineers can, with permission, use this technology to view and edit configuration files or settings, or perform troubleshooting steps on remote computers without having to disconnect the existing call or restart the computer.

AnswerStation Support Information

Setup and Installation:

Microsoft supports the installation of AnswerStation and related files on a Windows 95-based computer equipped with a VoiceView-compatible modem. Microsoft Product Support Services will verify that the VoiceView- compatible modem is selected and properly configured and that Microsoft File Transfer (provided with AnswerStation) is fully functional.

To determine if the modem is VoiceView-compatible, check the Diagnostics tab in Modems properties. Select the COM port for the modem and click More Info. The "AT+FCLASS=?" line should return a string of numbers such as "0,1,2,80 , 0=Data compatible, 1=Class 1 Fax, 2=Class 2 Fax, 80=VoiceView compatible."

Microsoft File Transfer:

Microsoft supports the usability and functionality of File Transfer, provided that the computer is equipped with a VoiceView-compatible modem and the remote site is equipped with a VoiceView-compatible modem and is running File Transfer. Microsoft does not support running File Transfer in conjunction with a third-party VoiceView program.

For information about the availability of Microsoft File Transfer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q140648
   TITLE     : Microsoft File Transfer Available for Floppy Disk Users

VoiceView Performance Issues:

Microsoft does not support VoiceView performance issues. The modem vendor should be consulted for these types of issues or suggestions. Microsoft Support Engineers can only verify that the VoiceView software components are installed correctly and that File Transfer is fully functional.

Third-Party VoiceView Programs:

Microsoft does not support third-party VoiceView programs. These programs are supported by the software manufacturer. Microsoft Support Engineers support only Microsoft File Transfer.

Downloading and Installing Microsoft AnswerStation 1.0

To install AnswerStation, follow these steps:

Download the ANSINST.EXE file from one of the online services listed below to an empty folder.
In My Computer or Windows Explorer, double-click the ANSINST.EXE file.
Follow the instructions on the screen.

You can find ANSINST.EXE on the following services:

Microsoft's World Wide Web Site on the Internet

      On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select Windows 95.
      Enter kbfile ANSINST.EXE, and click GO!
      Open the article, and click the button to download the file.

Internet (anonymous FTP)

      ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get ANSINST.EXE

Microsoft Download Service (MSDL)

      Dial (206) 936-6735 to connect to MSDL
      Download ANSINST.EXE

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Download Microsoft Support Files from Online
               Services

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