Article ID: 145868
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Windows NT 3.51 Service Pack 5
- Microsoft Windows NT 4.0
- Microsoft Office 97 Standard Edition
- Microsoft Word 97 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Office 95 Standard Edition
- Microsoft Excel 95 Standard Edition
- Microsoft PowerPoint 95 Standard Edition
- Microsoft Word 95 Standard Edition
This article was previously published under Q145868
SYMPTOMS
When you set up Microsoft Office on a computer running Windows NT version
3.51 or 4.0, the Setup program fails to recognize that Lotus cc:Mail is
installed, and it also fails to prompt you to use Lotus cc:Mail with
Office. After you set up Microsoft Office, the Send command is missing from
the File menu in the Office programs listed above.
CAUSE
This problem occurs when the following conditions are met:
- You set up Lotus cc:Mail before you install Office.
-and-
- You are using Microsoft Windows NT 3.51 or 4.0.
NOTE: If you are using Microsoft Windows 95, Office Setup recognizes
cc:Mail version 2.21.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. This problem occurs when you use
Microsoft Office and Lotus cc:mail. We are researching this problem and
will post new information here in the Microsoft Knowledge Base as it
becomes available.
Additional query words: off97 winnt
Keywords: KB145868