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XCLN: Upgrade Fails; Err Msg: Application(s) Are Running

Article ID: 145964

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q145964

SYMPTOMS

When you try to upgrade your Microsoft Exchange client, you may receive the following error message:
Setup has determined that the following application(s) are running:

Microsoft Exchange

We recommend that you close these application(s) before continuing.
Under Windows for Workgroups 3.11, the error message states that Microsoft Mail is running.

CAUSE

Microsoft Exchange was run in this session before the attempt to upgrade and the mail spooler is still running.

WORKAROUND

Reboot the computer and start the upgrade process before launching Microsoft Exchange.

MORE INFORMATION

Note that if Microsoft Exchange or Schedule+ is in the startup group, it will need to be removed from the startup group before rebooting.

Additional query words: err setup upgrade

Keywords: kbsetup KB145964


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