Knowledge Base

XCLN: Cannot Move Messages by Moving Group Header

Article ID: 145972

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.5
Microsoft Exchange Client 4.0

This article was previously published under Q145972

SYMPTOMS

When the messages in the Microsoft Exchange Inbox are grouped by Subject, the group headers cannot be dragged and dropped into any other folder. In addition, right clicking on the group header will not bring up the shortcut menu.

WORKAROUND

To move these messages, you can expand the group header to display the actual messages and then move the messages rather than the group header.

STATUS

Microsoft has confirmed this to be a problem in version 4.0 of the Microsoft Exchange Clients for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbusage KB145972