XCLN: Err Msg: Rules in Error
Article ID: 146564
Article Last Modified on 8/17/2005
APPLIES TO
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
This article was previously published under Q146564
SYMPTOMS
You might receive the following error message either when starting a
Microsoft Exchange client or after receiving a new message that a rule
attempts to process.
Title : Rules in Error
Rule
Subject:xxxMOVE TO:<unavailable>
Error:
Failed to perform client side action
CAUSE
The Personal Folder is password protected and the proper password has not
been entered. This problem can occur under two circumstances:
- Assume you quit from Microsoft Exchange and a personal folder has the
focus. The next time you start Microsoft Exchange, you are prompted for
the password immediately. In this case, the rule can find the folder and
processes correctly.
If, however, when you quit Microsoft Exchange, the Mailbox has focus
(instead of a personal folder), the rule tries to process before knowing
the password to the personal folder and the "Rules in error" message
appears. Any mail messages that were to be copied to the personal
folder, will instead appear in the Inbox of the Mailbox.
- You cancel a personal folder password dialog without typing the
password during startup of the Microsoft Exchange client, and a message
is received (at any point) that the Inbox Assistant attempts to process
(copy or move) to that personal folder. Because the personal folder
cannot be opened, the rule cannot be processed.
RESOLUTION
When you exit Microsoft Exchange, place focus on a personal folder (not the
Mailbox).
When you start Microsoft Exchange, enter the password for (any) personal
folders involved with rules processing.
STATUS
Microsoft has confirmed this to be a problem in version 4.0 of the
Microsoft Exchange clients for Windows 3.x and Windows NT. We are
researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
Additional query words: faq
Keywords: kbusage KB146564