Knowledge Base

XFOR: No NDR When IMCDATA/OUT Directory Is Deleted

Article ID: 146950

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q146950

SYMPTOMS

If the IMCDATA\OUT directory is removed while the Internet Mail Connector (IMC) runs, messages disappear and the user is not informed that the messages are not delivered. However, the IMC administrator receives the "Notification: Outbound Mail Failure" error message.

In addition, the following appears in the Event Viewer:
The following non-delivery report could not be delivered because the message could not be saved From: UserX Subject: Test Message Submit Time: <date> <time>

CAUSE

If you remove the IMCDATA\OUT directory when the IMC is running, the directory is re-created. The symptom above occurs if the IMCDATA\OUT directory is removed after the IMC has successfully started. The "Notification: Outbound Mail Failure" error message and the event log above indicates that the IMCDATA\OUT directory is missing.

RESOLUTION

To correct the problem, the administrator must restart the IMC only. Notify the users that they must send the messages again.

Keywords: kbother KB146950


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