XCLN: Frequently Asked Questions for Exchange Clients

MORE INFORMATION

• Q. How do I know where my Personal Folders are located and what the file names are?
  
  A. In the Microsoft Exchange client, click Tools, click Services, click on any of the services (Microsoft Exchange Server, Personal Address Book, Personal Folder, and so forth), then click Properties and information about the selected service will be displayed. In this case, you will click on the Personal Address Book service.
  
  
• Q. I am not receiving any mail.
  
  A. Each service contains an Inbox. Check to be sure you are looking at the Inbox where your new mail is being delivered.
  
  
• Q. I think I have lost all my folders. All I see are messages that were in my Inbox and my E-Mail folder structure is not visible on the left side of the screen.
  
  A. You might have accidentally hidden your folder list by pressing the second icon on the Toolbar, the show/hide folder list icon, or unchecked View, Folders from the menu. Try clicking the show/hide folder list icon or check on Folders under View.
  
  
• Q. How do I know which Inbox my new mail is being delivered to?
  
  A. In the Microsoft Exchange client, click Tools, click Options, click on the tab marked Delivery. The location shown on the line that says "Deliver new mail to the following location" is where all new mail will be delivered to. If you change the delivery location, all mail in the Server Inbox will automatically be transferred to the new delivery location.
  
  
• Q. When composing mail to an Alias and hitting Ctrl+K to resolve the alias to a friendly name, Microsoft Exchange is resolving the alias to an incorrect name.
  
  A. This is caused by an outdated or bad entry in your personal address book. Chose the appropriate fix below:
  
  
• Set Microsoft Exchange to first resolve names from the address books on the Microsoft Exchange Server instead of your personal address books. In Microsoft Exchange, click on Tools, click on Options, click on Addressing, find the portion of the screen that says "When sending mail, check names using these address lists in the following order", highlight the entry "Global Address List" and move it to the top of the list by clicking on the UP arrow, click Apply, click OK.
  
  
• If you have entries in your personal address book that you do not want to delete, in the Microsoft Exchange client: click on Tools, click on Address Book, in the "Show Names from the:" box, click on the down arrow to get the drop down list, scroll(usually all the way UP or all the way DOWN) in the list and click on Personal Address Book, scroll down through the list until you see the entry that you are having trouble with, right click on it and select delete.
  
  
• If you do not need any of the entries in your Personal Address Book, you can delete and recreate your .PAB file as follows: Exit and LogOff of the Microsoft Exchange client, search your local hard drive for the MAILBOX.PAB file, rename all of the .PAB files that are found (usually one), and re-start the Microsoft Exchange client. When it starts, you will get a message indicating that the Personal Address Book could not be opened and you will be asked if you want to use a different Personal Address Book, click YES and at the next screen that appears, click OK.



• Q. When I compose Mail, I currently click on Tools-Check Names or use Ctrl+K to check names. Isn't there a more convenient way to do this?
  
  A. Yes. When composing mail, click on View and click on Toolbar. This activates the toolbar. Once the toolbar is activated, each time you compose mail the toolbar will be visible. In the center of the toolbar you will see a button with a person with a red check mark. Click on this button to check names or resolve aliases.
  
  
• Q. I cannot receive or send mail and my Outbox is red.
  
  A. If there is a backlog of mail to and from Microsoft Exchange Servers, or if the Messaging Transfer Agent (MTA) on your Microsoft Exchange Server is stopped, you will notice that your Outbox will be red. While your Outbox is red, you will be unable to send or receive mail.
  
  
• Q. When I first start Microsoft Exchange, I get an error "A set of folders could not be opened. You do not have permission to log on."
  
  A. Only the owner of the mail files on the Microsoft Exchange Server has access to those files. Be sure that you are logging on to the computer with your own E-mail name, that you are being properly validated onto the domain when you log onto the network, and that Microsoft Exchange is using your own Profile. Try deleting and re-creating your MircrosoftExchange Profile. If this does not help then contact Microsoft Product Support Services for help.