Knowledge Base

XCLN: Can't Save/Move/Copy New Message if Server Offline

Article ID: 147492

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0

This article was previously published under Q147492

SYMPTOMS

When you use a folder stored on a Microsoft Exchange Server, after creating a new open message, you get the following error when you attempt to send it, save it, copy it, or move it:

The item could not be <saved>. Network problems are preventing connection to the Microsoft Exchange Server computer.

You can only choose OK to this message.

CAUSE

The Microsoft Exchange server is not online or the network connection is broken. Because the object being worked on, the message, is actually located on the server, it can not be saved, copied, or moved. This is by design.

WORKAROUND

You can try a couple of workarounds to this problem:

Click File, then Save As. You will still get the error above, but after clicking OK you will be able to save the message as a text or rich text format file.
Set up Personal Folders and choose to have new mail delivered to the Personal Folders. In this case, you can save the message because it is a local object.

Additional query words: errmsg

Keywords: kbusage KB147492