Microsoft Knowledge Base

New User Screen Appears When Signing In Using Old Account
Last reviewed: October 7, 1997
Article ID: Q147576
1.00 1.05 1.20 1.30 WINDOWS kbui

The information in this article applies to:

  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3

SYMPTOMS

When you sign in to MSN, The Microsoft Network, you may see the New User Welcome screen even though you are not using a new account.

CAUSE

This behavior can occur if you create a new account on a computer on which you are using an existing account.

RESOLUTION

To resolve this issue, follow these steps:

  1. Connect to MSN.

  2. On the View menu, click Options.

  3. Click the "Show MSN Today title on startup" check box to clear it, and then click OK.

  4. Disconnect from MSN, and then reconnect.

  5. On the View menu, click Options.

  6. Click the "Show MSN Today title on startup" check box to select it, and then click OK.

  7. Disconnect from MSN, and then reconnect.

KBCategory: kbui
KBSubcategory: msnconnect
Additional reference words: 1.00 1.05 1.20 1.30 msn
Keywords : msnconnect kbui
Version : 1.00 1.05 1.20 1.30
Platform : WINDOWS

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Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.