Knowledge Base

XCLN: Prev/Next Unavailable After Open from Notify Dialog

Article ID: 148483

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q148483

SYMPTOMS

Microsoft Exchange allows you to activate a new mail notification dialog box on the General tab (on the Tools menu, click Options). When you select this option, the Next and Previous toolbar buttons become unavailable when a new message is delivered.

CAUSE

This behavior is by design. The message is being delivered by new mail notification. It therefore has no message site. The next and previous buttons are disabled accordingly.

WORKAROUND

To work around this problem, do one of the following:
  • Do not activate the new mail notification dialog box.

  • Close the message, then reopen it. The Next and Previous message functions will then be active.

Keywords: kbusage KB148483


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