Knowledge Base

XCLN: Appears to Hang on Start w/ Profile Dialog Open

Article ID: 148710

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q148710

SYMPTOMS

If the Profiles dialog box is open when the Microsoft Exchange client is started, the client will appear to hang with the opening screen.

NOTE: You will not receive an error message.

CAUSE

This is by design.

Messaging Application Programming Interface (MAPI) has a mutex on the provider property sheet and will not let go until the Properties dialog box is closed.

RESOLUTION

Close the Profiles dialog box, and you can run the Microsoft Exchange client.

Additional query words: hang properties exchange

Keywords: kbusage KB148710


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