Microsoft Knowledge Base

• The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message:

   Modem is busy or not found.

CAUSE

This message may indicate that an incorrect driver for your modem is installed, or that another application is taking control of the modem.

RESOLUTION

To resolve this issue, do the following:

Check for Software Conflict

To determine whether there is a conflict with another program, press the CTRL+ALT+DELETE key combination. Highlight any program, except Explorer or Systray, and then click End Task. Repeat until only Explorer and Systray, if present, are listed in the Close Program dialog box.

Check for Incorrect Modem Driver

To determine which modem driver is installed, double-click Modems in Control Panel.

If the modem listed is not the modem that is connected to your computer, follow these steps:

1. Click the listed modem, and then click Remove.

2. Click Add to run the Install New Modem Wizard.

3. If automatic detection does not correctly identify your modem, click the "Don't detect my modem, I will select it from a list" check box to select it and then manually select your modem from the list.

Check Connections with Other Programs

Test the modem with another 32-bit application, such as HyperTerminal:

1. Click Start, point to Programs, point to Accessories, and then click HyperTerminal.

2. Click AT&T Mail or MCI Mail. If a dialog box containing an OK button appears, click OK, and then click OK again.

3. Click Dial, and allow the modem to dial the number.

4. A screen appears prompting for a login name. Type a test login name.

5. If what is displayed does not correspond with the typing, or an error message appears before this point, contact the modem manufacturer for assistance in configuring their modem for 32-bit applications.